Frequently Asked Questions
General Information
1 - What is the solar installation process?
The solar installation process typically involves the following steps:
Initial Consultation and Assessment
Our team will assess your energy needs, property suitability, and discuss potential solar solutions. This step may include a site visit or reviewing images of your property.
Proposal and Agreement
You’ll receive a tailored proposal outlining the system design, expected energy production, and membership terms. Once you approve the proposal and sign the agreement, the process moves forward.
Permitting and Approvals
We assign a vetted contractor to handle all necessary permits and approvals with your local authorities and utility company. This step ensures your system complies with all regulations.
Installation
Professional installers set up the solar panels, inverters, and other components on your property. This process is designed to minimize disruption and typically takes 1-3 days, depending on system size.
System Inspection and Activation
After installation, the system undergoes inspections to ensure safety and compliance. Once approved, the system is activated, and you begin enjoying solar energy.
Membership Billing
Your membership billing will commence only after the installation of the solar panel system is completed.
Ongoing Membership
As part of your membership, you benefit from using solar energy without the responsibility for maintenance or system ownership. Any required servicing will be managed by the third-party providers.
Our team will assess your energy needs, property suitability, and discuss potential solar solutions. This step may include a site visit or reviewing images of your property.
Proposal and Agreement
You’ll receive a tailored proposal outlining the system design, expected energy production, and membership terms. Once you approve the proposal and sign the agreement, the process moves forward.
Permitting and Approvals
We assign a vetted contractor to handle all necessary permits and approvals with your local authorities and utility company. This step ensures your system complies with all regulations.
Installation
Professional installers set up the solar panels, inverters, and other components on your property. This process is designed to minimize disruption and typically takes 1-3 days, depending on system size.
System Inspection and Activation
After installation, the system undergoes inspections to ensure safety and compliance. Once approved, the system is activated, and you begin enjoying solar energy.
Membership Billing
Your membership billing will commence only after the installation of the solar panel system is completed.
Ongoing Membership
As part of your membership, you benefit from using solar energy without the responsibility for maintenance or system ownership. Any required servicing will be managed by the third-party providers.
2 - What are the benefits of choosing Odesy?
Choosing Odesy for your solar energy needs comes with numerous benefits designed to provide you with a hassle-free and cost-effective experience:
Cost Savings
With our membership model, you gain access to solar energy at a fraction of the cost of purchasing and maintaining a system outright.
Hassle-Free Ownership
Odesy will assign a vetted contractor to handle the operational responsibilities. Our capital partners, as the owner of the system, will manage and handle any maintenance required.
Sustainable Energy
By choosing Odesy, you contribute to a greener planet by using renewable solar energy and reducing your carbon footprint.
Flexible Membership Terms
Our membership is tailored to fit your needs, with clear and straightforward terms, including no ownership obligations and transparent pricing.
Reliable Energy Solutions
We partner with trusted third-party providers to ensure high-quality panels and inverters, delivering reliable performance for your energy needs.
Expert Support
Our team of professionals guides you through every step of the process, from initial consultation to installation and ongoing support, ensuring a seamless experience.
Quick Installation
Odesy’s streamlined process ensures your system is installed quickly and efficiently, minimizing delays and maximizing your energy savings.
Adaptable Proposals
We provide flexible solutions, with the ability to adjust proposals based on material availability, ensuring your energy needs are met without compromise
With our membership model, you gain access to solar energy at a fraction of the cost of purchasing and maintaining a system outright.
Hassle-Free Ownership
Odesy will assign a vetted contractor to handle the operational responsibilities. Our capital partners, as the owner of the system, will manage and handle any maintenance required.
Sustainable Energy
By choosing Odesy, you contribute to a greener planet by using renewable solar energy and reducing your carbon footprint.
Flexible Membership Terms
Our membership is tailored to fit your needs, with clear and straightforward terms, including no ownership obligations and transparent pricing.
Reliable Energy Solutions
We partner with trusted third-party providers to ensure high-quality panels and inverters, delivering reliable performance for your energy needs.
Expert Support
Our team of professionals guides you through every step of the process, from initial consultation to installation and ongoing support, ensuring a seamless experience.
Quick Installation
Odesy’s streamlined process ensures your system is installed quickly and efficiently, minimizing delays and maximizing your energy savings.
Adaptable Proposals
We provide flexible solutions, with the ability to adjust proposals based on material availability, ensuring your energy needs are met without compromise
3 - How long does the entire process take?
The duration of the solar installation process can vary depending on several factors, but here’s a general timeline to give you an idea:
Initial Consultation and Proposal (1-2 business days)
Once you contact us, our team will assess your property and energy needs and prepare a tailored proposal. This step includes gathering site information and finalizing the membership agreement.
Permitting and Approvals (5-15 business days)
After you approve the proposal, we submit the necessary documents to your local authorities and utility company for permitting. The timeline for this step depends on the responsiveness of these entities and the geographical location, as each county has its own process.
System Installation (1-2 business days)
Once permits are approved, our vetted contractor will install the solar panel system. Installation is typically completed within 1-2 business days, depending on the size and complexity of the system. If the installation is a large one, it will typically be scheduled to be completed within the same week to avoid leaving the job unattended during the weekend.
Inspection and Activation (1-5 business days)
After installation, the system undergoes inspections to ensure compliance with regulations and safety standards. Once approved, the system is connected to the grid and activated.
Total Estimated Time:
On average, the entire process takes 8-24 business days from the initial consultation to system activation. We work diligently to streamline the process and keep you informed every step of the way.
Let us know if you have specific time constraints, and we’ll do our best to accommodate your needs.
Once you contact us, our team will assess your property and energy needs and prepare a tailored proposal. This step includes gathering site information and finalizing the membership agreement.
Permitting and Approvals (5-15 business days)
After you approve the proposal, we submit the necessary documents to your local authorities and utility company for permitting. The timeline for this step depends on the responsiveness of these entities and the geographical location, as each county has its own process.
System Installation (1-2 business days)
Once permits are approved, our vetted contractor will install the solar panel system. Installation is typically completed within 1-2 business days, depending on the size and complexity of the system. If the installation is a large one, it will typically be scheduled to be completed within the same week to avoid leaving the job unattended during the weekend.
Inspection and Activation (1-5 business days)
After installation, the system undergoes inspections to ensure compliance with regulations and safety standards. Once approved, the system is connected to the grid and activated.
Total Estimated Time:
On average, the entire process takes 8-24 business days from the initial consultation to system activation. We work diligently to streamline the process and keep you informed every step of the way.
Let us know if you have specific time constraints, and we’ll do our best to accommodate your needs.
Pricing and Fees
1 - What is the one-time non-refundable fee for?
The one-time non-refundable fee is designed to cover the operational costs associated with setting up your solar energy membership. This includes:
Initial Assessment and Proposal Preparation
Conducting a site analysis and tailoring a solar solution specific to your property and energy needs.
Permitting and Documentation
Handling the necessary paperwork and submissions required for local authorities and utility companies to approve the installation.
Project Coordination
Organizing and coordinating the logistics of your solar panel installation, including scheduling vetted contractors and ensuring material availability.
Membership Onboarding
Setting up your account and integrating your membership into our system for smooth management and billing.
This fee ensures that we can provide you with a seamless, professional experience while preparing your solar panel system for installation and activation.
Conducting a site analysis and tailoring a solar solution specific to your property and energy needs.
Permitting and Documentation
Handling the necessary paperwork and submissions required for local authorities and utility companies to approve the installation.
Project Coordination
Organizing and coordinating the logistics of your solar panel installation, including scheduling vetted contractors and ensuring material availability.
Membership Onboarding
Setting up your account and integrating your membership into our system for smooth management and billing.
This fee ensures that we can provide you with a seamless, professional experience while preparing your solar panel system for installation and activation.
2 - Are there any other hidden costs involved?
No, there are no hidden costs involved. At Odesy, we believe in full transparency with our customers. All costs associated with your solar membership, including the one-time non-refundable fee and recurring membership payments, will be clearly outlined in your agreement. However, it’s important to note the following:
Changes to the Proposal:
If adjustments are required due to material availability (e.g., panels or inverters), these changes will be communicated upfront and will not involve additional costs unless they result in a major change, which would require your approval.
Membership Payments:
Your membership fee covers access to the system and any maintenance required. There are no additional fees for repairs or servicing as these are managed by our capital partners.
Permitting Fees (if applicable): In rare cases, some local authorities may charge additional permitting fees that are not covered in the membership. If this applies, we will notify you in advance.
We are committed to ensuring that you understand all costs associated with your membership, with no surprises along the way. If you have any questions, our team is here to assist.
If adjustments are required due to material availability (e.g., panels or inverters), these changes will be communicated upfront and will not involve additional costs unless they result in a major change, which would require your approval.
Membership Payments:
Your membership fee covers access to the system and any maintenance required. There are no additional fees for repairs or servicing as these are managed by our capital partners.
Permitting Fees (if applicable): In rare cases, some local authorities may charge additional permitting fees that are not covered in the membership. If this applies, we will notify you in advance.
We are committed to ensuring that you understand all costs associated with your membership, with no surprises along the way. If you have any questions, our team is here to assist.
Proposal and Design
1 - How do I request a solar proposal?
Requesting a solar proposal with Odesy is simple and begins right on our homepage. Follow these steps:
Fill Out the Initial Form
At the main page in getodesy.com, locate the form under the section titled “Start your solar membership here.” Complete the form by providing your basic information, including your name, contact details, and property address.
Schedule a Meeting with an Odesy Representative:
After submitting the form, schedule a meeting with one of our representatives to discuss your energy needs and review the process in detail.
Pay the One-Time Non-Refundable Fee:
During the meeting, you will be prompted to pay the one-time non-refundable fee. This fee covers the operational costs of preparing your tailored proposal.
Assessment and Proposal Development
Once we receive your form and payment, our team will contact you to assess your energy needs and property suitability. This assessment ensures we deliver a customized solar solution for you.
Schedule a Site Survey and Approval:
After payment, we will coordinate a site survey and approval process to assess your property and finalize the proposal.
Receive and Review Your Proposal:
We will prepare and send you a detailed solar proposal, including the system design, expected energy production, and membership terms.
Approve and Move Forward:
After reviewing the proposal, you can approve it to proceed with the permitting and installation process.
This streamlined process ensures you receive a proposal tailored to your needs quickly and efficiently. If you have any questions, our team is here to assist! (edited)
At the main page in getodesy.com, locate the form under the section titled “Start your solar membership here.” Complete the form by providing your basic information, including your name, contact details, and property address.
Schedule a Meeting with an Odesy Representative:
After submitting the form, schedule a meeting with one of our representatives to discuss your energy needs and review the process in detail.
Pay the One-Time Non-Refundable Fee:
During the meeting, you will be prompted to pay the one-time non-refundable fee. This fee covers the operational costs of preparing your tailored proposal.
Assessment and Proposal Development
Once we receive your form and payment, our team will contact you to assess your energy needs and property suitability. This assessment ensures we deliver a customized solar solution for you.
Schedule a Site Survey and Approval:
After payment, we will coordinate a site survey and approval process to assess your property and finalize the proposal.
Receive and Review Your Proposal:
We will prepare and send you a detailed solar proposal, including the system design, expected energy production, and membership terms.
Approve and Move Forward:
After reviewing the proposal, you can approve it to proceed with the permitting and installation process.
This streamlined process ensures you receive a proposal tailored to your needs quickly and efficiently. If you have any questions, our team is here to assist! (edited)
2 - What information do I need to provide for a proposal?
To receive a tailored solar proposal and begin your solar subscription, you’ll need to provide the following information:
Basic Contact Information
Your full name, phone number, and email address.
Property Details
The address of the property where the solar panels will be installed.
Energy Usage
Your average monthly electric bill, which helps us estimate your energy needs.
This information allows us to design the best solar solution tailored to your needs. If you have any questions or need assistance filling out the form, our team is here to help!
Your full name, phone number, and email address.
Property Details
The address of the property where the solar panels will be installed.
Energy Usage
Your average monthly electric bill, which helps us estimate your energy needs.
This information allows us to design the best solar solution tailored to your needs. If you have any questions or need assistance filling out the form, our team is here to help!
3 - Who performs the installation, and are they certified?
At Odesy, all solar installations are performed by our network of vetted contractors who specialize in solar energy systems. These professionals are:
Experienced and Qualified
Each contractor in our network is highly experienced in solar installations, ensuring that your system is installed efficiently and effectively.
Certified and Licensed
All contractors hold the necessary certifications and licenses required by local and state regulations, giving you peace of mind that the work meets the highest industry standards.
Regularly Evaluated
We conduct regular evaluations of our contractors to ensure they maintain quality, reliability, and customer satisfaction.
By partnering with certified and licensed professionals, Odesy ensures that your solar system is installed safely, complies with all regulations, and performs optimally. If you have any specific concerns or requirements, feel free to let us know, and we’ll address them promptly!
Each contractor in our network is highly experienced in solar installations, ensuring that your system is installed efficiently and effectively.
Certified and Licensed
All contractors hold the necessary certifications and licenses required by local and state regulations, giving you peace of mind that the work meets the highest industry standards.
Regularly Evaluated
We conduct regular evaluations of our contractors to ensure they maintain quality, reliability, and customer satisfaction.
By partnering with certified and licensed professionals, Odesy ensures that your solar system is installed safely, complies with all regulations, and performs optimally. If you have any specific concerns or requirements, feel free to let us know, and we’ll address them promptly!
4 - What warranties are included with the system?
Odesy provides comprehensive warranties to ensure peace of mind and optimal performance for your solar energy system. Here’s what’s included:
System Performance Warranty
Your solar system comes with a performance warranty that guarantees it will produce energy as designed. If the system underperforms due to defects or installation issues, our capital partners will address it at no cost to you.
Equipment Warranty
The solar panels, inverters, and other major components are covered by manufacturer warranties, typically ranging from 10 to 25 years depending on the equipment.
Workmanship Warranty
All installation work performed by our vetted contractors is covered under a workmanship warranty, ensuring that any issues resulting from the installation process will be resolved.
Maintenance Coverage
As part of your solar membership, our capital partners handle all necessary maintenance for the system during the membership period, ensuring it operates at peak efficiency.
Limited Liability
While the system is covered under warranty, any major changes to your property or external damage (e.g., extreme weather) may not be covered and will require a separate evaluation.
These warranties are designed to provide you with a worry-free experience, so you can enjoy the benefits of clean and reliable solar energy. If you’d like more details about the specific terms, feel free to reach out to our team!
Your solar system comes with a performance warranty that guarantees it will produce energy as designed. If the system underperforms due to defects or installation issues, our capital partners will address it at no cost to you.
Equipment Warranty
The solar panels, inverters, and other major components are covered by manufacturer warranties, typically ranging from 10 to 25 years depending on the equipment.
Workmanship Warranty
All installation work performed by our vetted contractors is covered under a workmanship warranty, ensuring that any issues resulting from the installation process will be resolved.
Maintenance Coverage
As part of your solar membership, our capital partners handle all necessary maintenance for the system during the membership period, ensuring it operates at peak efficiency.
Limited Liability
While the system is covered under warranty, any major changes to your property or external damage (e.g., extreme weather) may not be covered and will require a separate evaluation.
These warranties are designed to provide you with a worry-free experience, so you can enjoy the benefits of clean and reliable solar energy. If you’d like more details about the specific terms, feel free to reach out to our team!
Payment and Financing
1 - What are the available payment methods?
Our capital partners provide a simple and secure payment process through a reliable third-party payment platform. You can select from the following payment methods:
Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Secure Payment Processing
All payments are securely processed through our third-party payment partner, providing an extra layer of protection for your financial information.
Payment is quick, easy, and transparent. If you have any questions about the payment process or need assistance, our support team is ready to help!
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Secure Payment Processing
All payments are securely processed through our third-party payment partner, providing an extra layer of protection for your financial information.
Payment is quick, easy, and transparent. If you have any questions about the payment process or need assistance, our support team is ready to help!
2 - Are financing options available, and how do they work?
Yes, financing options are available for your solar membership, making it easier for you to manage payments. Here’s how it works:
Flexible Payment Plan
We offer a 3- to 5-year payment plan, allowing you to spread the cost of your solar membership over manageable monthly payments.
Customer Flexibility
While the payment plan provides a structured schedule, it’s entirely up to you whether to stick to the plan or pay the remaining balance in full at any time without penalties.
No Hidden Fees
The terms of the financing plan are clear and transparent, with no hidden fees or surprises.
This flexible financing approach gives you control over how and when you pay while enjoying the benefits of solar energy from day one. If you have additional questions or need help deciding on a payment plan, our team is here to guide you!
We offer a 3- to 5-year payment plan, allowing you to spread the cost of your solar membership over manageable monthly payments.
Customer Flexibility
While the payment plan provides a structured schedule, it’s entirely up to you whether to stick to the plan or pay the remaining balance in full at any time without penalties.
No Hidden Fees
The terms of the financing plan are clear and transparent, with no hidden fees or surprises.
This flexible financing approach gives you control over how and when you pay while enjoying the benefits of solar energy from day one. If you have additional questions or need help deciding on a payment plan, our team is here to guide you!
Customer Support
Tracking the progress of your solar project is simple and transparent. Here’s how you can stay updated:
Dedicated Customer Portal
Once your project begins, you’ll gain access to a secure online portal where you can monitor the status of each phase, from permitting to installation and activation.
Regular Updates
Our team will provide regular email or text updates at key milestones, such as when permits are approved, materials are scheduled for delivery, and installation dates are confirmed.
Inspection and Activation Alerts
We’ll notify you when inspections are scheduled and when your system is ready to be activated, so you’re always informed.
This tracking process ensures you’re fully informed every step of the way. If you have specific questions or concerns at any stage, feel free to reach out to your assigned project manager or our support team!
Dedicated Customer Portal
Once your project begins, you’ll gain access to a secure online portal where you can monitor the status of each phase, from permitting to installation and activation.
Regular Updates
Our team will provide regular email or text updates at key milestones, such as when permits are approved, materials are scheduled for delivery, and installation dates are confirmed.
Inspection and Activation Alerts
We’ll notify you when inspections are scheduled and when your system is ready to be activated, so you’re always informed.
This tracking process ensures you’re fully informed every step of the way. If you have specific questions or concerns at any stage, feel free to reach out to your assigned project manager or our support team!
1- Who do I contact for questions or support?
We’re here to help with any questions or concerns you may have. You can reach us through the following channels:
Customer Support Team
For general inquiries, billing questions, or project updates, our customer support team is available to assist you.
Email: client@minski.io
Chat Box
Access the chat box in your customer portal for direct communication with our support team. This is a convenient way to get specialized assistance.
Help Center
Visit our online Help Center at getodesy.com for FAQs and guides to address common questions.
No matter your concern, our team is committed to providing prompt and reliable support. Feel free to reach out anytime!
For general inquiries, billing questions, or project updates, our customer support team is available to assist you.
Email: client@minski.io
Chat Box
Access the chat box in your customer portal for direct communication with our support team. This is a convenient way to get specialized assistance.
Help Center
Visit our online Help Center at getodesy.com for FAQs and guides to address common questions.
No matter your concern, our team is committed to providing prompt and reliable support. Feel free to reach out anytime!